Puerto Rico, Alaska & Hawaii
Orders to Puerto Rico, Alaska & Hawaii will not qualify for free shipping unless they fit in a flat rate envelope or box.
International Shipping
International shipments do not qualify for free shipping and may incur import taxes, duties, brokerage, and/or other fees depending on the importing country’s laws. The recipient of the
package is responsible for all fees associated with importing products from the United States as well as arranging for brokerage if required.
Signature Required
We strongly suggest all packages with a value over $1000 to be sent Signature Required. When checking out you will be required to select to either add or decline the signature required. All packages with a value over $2000 will need to be shipped Signature Required every time with
no exceptions.
If you are not able to be present at the time of delivery, please write a note to the driver, with the tracking #, asking to leave the package at a safe location and sign.
Tracking
A tracking # will be provided by the shipping carrier, we will update your order with the tracking information via email, phone call, or e-commerce platform used. Please note that some orders may take longer to be processed depending on the manufacturer
Late shipments:
Weather can delay your packages, even when you are not experiencing weather problems in your specific geographical location. Please plan ahead.
If your package arrives late, please notify us so we can request a refund from the shipping company. Please be aware that usually, acts of God such as bad weather are not refundable, but situations such as mechanical failure are refundable. If we receive a refund, you will receive
a refund.
Missing Items / Discrepancies
If an item is missing, or you got the wrong item, please let us know within 48 hours of delivery. We cannot replace or compensate for missing items after the 48 hour period.
Cancelations
Canceled orders may be credited as a store credit or refunded with a 3% credit card fee.
